Introduction

Our customer, located in Prescott Valley, just a stone's throw away from beautiful landmarks like Watson Lake and Lynx Lake reached out to Desert First Cleaning for a one-time deep cleaning service to surprise his wife upon her return.

Customer Background

The customer contacted Desert First Cleaning to inquire about a deep cleaning service for their three-bedroom, two-bathroom house, totaling 1486 square feet. He wanted to ensure the house was spotless for his wife's return.

Engagement Process

During the initial call, the customer discussed his requirements with Jene Rose, who recommended a deep cleaning service instead of a standard clean to meet his expectations.

Cleaning Plan

Barbara, the cleaner, arrived at the scheduled time and performed a thorough deep cleaning of the house, focusing on bathrooms, floors, and other essential areas. The service included a 40-point checklist to ensure all tasks were completed to the customer's satisfaction.

Scheduling and Pricing

The service was scheduled for 4.5 hours, starting at 3:45 pm and ending at 8:15 pm, at a rate of $70 per hour. The total cost came to $315, with a 10% discount applied.

Customer Interaction

The customer and Barbara had a productive conversation to finalize the details of the service, ensuring that the cleaning met the customer's expectations and preferences.

Payment and Gratuity

The customer agreed to the pricing and authorized the payment for the service, appreciating the professionalism and flexibility of Desert First Cleaning.

Conclusion

Desert First Cleaning successfully provided a deep cleaning service that exceeded the customer's expectations, showcasing their commitment to quality and customer satisfaction.

For more information on our house cleaning services, visit Desert First Cleaning.

For a detailed cleaning checklist, visit Desert First Cleaning Checklist.

For booking a cleaning service online, visit Desert First Cleaning Booking.

Location: Prescott Valley, Arizona