Introduction

Jen Rose from Desert First Cleaning received a call from a customer who is moving to Prescott Valley and wants to schedule a cleaning service for their new house before they arrive.

Customer Background

The customer is moving to Prescott Valley and is in need of a move-in cleaning service for their new home.

Engagement Process

Jen and the customer discuss the details of the house, including the square footage, number of bedrooms and bathrooms, and the fact that new carpet is being installed. They agree on a move-in cleaning package and a price of $369.

Cleaning Plan

The cleaning plan includes tasks such as dusting, vacuuming, mopping, and cleaning the bathrooms and kitchen. Special attention will be given to the areas with new carpet.

Scheduling and Pricing

The cleaning is scheduled for Friday, March 1, and the total cost is agreed upon. Jen promises to send over an official quote and documentation later.

Customer Interaction

the customer calls back a week later to confirm the cleaning for the same Friday and provides additional details about the house. They confirm the details and schedule the cleaning for the agreed-upon date.

Payment and Gratuity

After the cleaning is completed, the customer confirms that everything looks great and authorizes Jen to charge his credit card. They agree on the payment process and the customer adds a $40 tip to the total cost.

Conclusion

Jen and the customer express gratitude for each other's business and end the engagement on a positive note.