Effective date: July 4, 2026

Desert First Cleaning LLC (“Desert First Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website (desertfirstcleaning.com) or book our cleaning services, how we use it, when we share it, and the choices you have.

By using our website or booking a service with us, you agree to the practices described in this policy.

Who we are

Desert First Cleaning LLC 1801 E Camelback Rd, Ste 102, Phoenix, AZ 85016 Phone: (623) 246-4213 Email: clean@desertfirstcleaning.com

Information we collect

Information you give us. When you request a quote, book a clean, contact us, or communicate with us, we may collect your name, email address, phone number, service address and details about your home (such as number of bedrooms and bathrooms), scheduling and access details, payment information needed to process your booking, and any other information you choose to provide in messages, notes, or reviews.

Information we collect automatically. When you visit our website, we may automatically collect standard technical information such as your device type, browser, IP address, pages viewed, and how you arrived at and moved through our site. We collect this using cookies and similar technologies (see “Cookies and analytics” below).

How we use your information

We use the information we collect to:

Provide quotes and schedule, perform, and manage your cleaning services
Process payments and send booking confirmations, reminders, and service-related messages
Respond to your questions and provide customer support
Follow up after a service, including requesting reviews or feedback
Operate, maintain, and improve our website and services
Send you offers or updates about our services, where permitted (you can opt out at any time)
Comply with our legal obligations and enforce our terms

Booking and payments

We use a third-party online booking provider to power the scheduling and quote tools on our website. When you book through those tools, the information you enter is processed by that provider to complete your booking. Payments are processed by a third-party payment processor; we do not store your full payment card number on our systems.

Text messages (SMS)

If you provide your mobile number and consent to receive text messages, we may text you about your bookings (such as confirmations and reminders) and, where you’ve agreed, occasional service updates or offers. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP to any message, or reply HELP for help. We do not sell or share your mobile number or SMS consent with third parties for their own marketing.

Cookies and analytics

We use cookies and similar technologies to run our website, remember your preferences, understand how visitors use the site, and measure the performance of our pages and marketing. Some of these technologies are provided by third-party analytics services, which may collect information about your use of our site. Most browsers let you refuse or delete cookies through their settings; if you disable cookies, some parts of our website may not work as intended.

How we share your information

We do not sell your personal information. We share it only as needed to run our business, including with:

Service providers who work on our behalf — for example, our booking platform, payment processor, hosting and analytics providers, and communication tools — under agreements that limit their use of your information to providing services to us.
Our cleaning staff, who receive the details necessary to perform your scheduled service (such as your address, access instructions, and service details).
Legal and safety purposes, when we believe disclosure is reasonably necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Desert First Cleaning, our customers, or others.
Business transfers, if we are involved in a merger, acquisition, financing, or sale of assets, in which case customer information may be among the transferred assets.

Data retention

We keep your personal information for as long as needed to provide our services, maintain our business records, resolve disputes, and comply with our legal obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your choices and rights

You can opt out of marketing emails using the unsubscribe link in any marketing email, opt out of text messages by replying STOP, and request access to, correction of, or deletion of the personal information we hold about you by contacting us at clean@desertfirstcleaning.com. Depending on where you live, you may have additional rights over your personal information under your state’s privacy laws. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising them.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-party links

Our website may link to third-party sites or services (such as our social media pages or our booking provider). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. Significant changes will be reflected on this page, and your continued use of our website or services after an update means you accept the revised policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at: