The promise is simple: you get the clean you paid for.
We build our whole process around getting every clean right before the cleaner leaves your home — not around arguing about it afterward. Here’s exactly how it works.
1. Walk through the clean with your cleaner — before they leave
When your cleaner finishes, we ask that you (or someone at the home) do a quick walk-through together with the cleaner, while they’re still there. Look things over, open the cabinets, check the spots that matter most to you.
If you spot anything that isn’t right, point it out. Your cleaner will fix it on the spot, before they leave. This is the fastest, easiest way to get a perfect result — and it’s the heart of our guarantee.
2. Found something after the cleaner left? We’ll come back.
We know a walk-through isn’t always possible — you might be at work, out running errands, or just didn’t catch something in the moment.
If you notice a problem after your cleaner has left, contact us within 24 hours at clean@desertfirstcleaning.com or (623) 246-4213. Send us a couple of photos of the specific area so we can see what happened. As long as it’s clear the clean wasn’t completed the way it should have been, we’ll send a cleaner back out to make it right — at no additional charge.
What the guarantee covers
Our guarantee covers the work your cleaner was scheduled and paid to do — the tasks on the checklist for the service you booked. If something on that list was missed or done poorly, we fix it.
A few common-sense notes:
- The re-clean covers the same scope you originally booked — we’ll redo the areas that weren’t done right, not add on services that weren’t part of the original job.
- Please reach out within 24 hours so we can act while the situation is fresh.
- Photos of the specific issue help us respond fast and send the cleaner back to the exact spot.
Questions about the guarantee? Call us at (623) 246-4213 or email clean@desertfirstcleaning.com — we’re happy to talk it through. Ready to book? Head to our online booking page.